• Operations
  • Lexington, KY, USA
  • DOE
  • Hourly
  • Full Time

Medical, Dental, Vision, Paid Holidays, 401K, Company Match

Want to be a part of a fast growing company in a high tech industry? Now is your chance. Local company servicing Lexington and the surrounding area is in need of a High Energy, multi-tasker with great customer skills to dispatch our team of technicians. This position requires a motivated person that is detail oriented and is able to work as a team member to ensure superior service to all our customers.

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.  Schedule return trips with customers when parts are in.  Maintain the on call schedule for service technicians.  Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Job Title:  Service Dispatcher

Pay Scale: DOE

Work Hours: 8:00am to 5:00pm, Monday through Friday

Required Qualifications:

  • Advanced customer service skills.
  • Ability to multi-task
  • Organized
  • Geographical knowledge of service area or map reading skills
  • Knowledge of industry is recommended but not required
  • Computer skills
  • High school diploma or general education degree (GED)
  • wo years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience 

Qualifications Desired:

  • Excellent verbal skills
  • Professional phone skills
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